Privacy Policy

Introduction

Vie Naturelle ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Name, email address, phone number, shipping address, and billing address when you place an order or sign up for our newsletter.
• Payment Information: Credit card numbers and other payment details (processed securely through Stripe; we never store full card numbers ourselves).
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and links clicked.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies: We use cookies and similar tracking technologies to enhance your experience.

How We Use Your Information

We use the information we collect in the following ways:

• To process and fulfill your orders
• To send you order confirmations, shipping notifications, and post-purchase ritual reminders
• To respond to your inquiries and customer service requests
• To improve our website, products, and customer experience
• To send promotional emails and marketing communications (with your consent — you can unsubscribe at any time)
• To comply with legal obligations
• To prevent fraud and enhance security

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business — including Stripe (payment processing), Resend (transactional email), Google Analytics (anonymized usage analytics), Meta Pixel (ad attribution), and our shipping carriers. These service providers are contractually obligated to use your information only as necessary to provide services to us.

Data Security

We use industry-standard administrative, technical, and physical security measures to protect your personal information. All payment data is transmitted via TLS to Stripe and never stored on our servers. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct any inaccuracies in your data
• Request deletion of your data
• Opt out of marketing communications
• Receive a portable copy of your data

To exercise any of these rights, email us at hello@vienaturelle.us.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that a child under 18 has provided us with personal information, we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, email us at hello@vienaturelle.us. We ship from Woodstock, Illinois.